Original paintings, made-to-order items, wallpaper, fabric, gift cards and sale items are final sale.
International shipments are not returnable.
When You Receive Your Order:
We want you to be thrilled with your shopping experience at Liz Langley Studio!
We are sure you will love your items, but please do inspect them upon arrival. Because we are a small business (just one person with occasional assistance!) and our items are almost all one-of-a-kind or made-to-order just for you, we can only accept returns of damaged or incorrect items. However, if you are not completely satisfied, please contact us within 3 days of order receipt at firstname.lastname@example.org so that we may remedy the situation.
We are not able to accept returns or exchanges beyond 14 days of order receipt.
If There Is An Issue with Your Order:
We pride ourselves on the quality of our offerings and customer service and truly value each one of our collectors & supporters. We will do everything we can to ensure that your experience with us is top-notch.
Please allow up to 48 hours response to your email as we are often a one-woman studio.
If you received an incorrect item, we will send a replacement or arrange a return/refund.
Original artwork ships with insurance, and in case of damage, we will work with you to open a claim. You will receive a refund once the claim has been processed with the carrier. If the damage is repairable, we may be able to arrange a return for repair and re-shipment.
If there is any other issue with original artwork, please contact us within 3 business days of order receipt so that we may assist you. If a return or exchange is approved, the artwork must be returned in original condition within 7 days of return approval, and the cost of return shipment will be the responsibility of the purchaser. Please use a return shipping method with tracking and insurance, as we cannot be responsible for packages lost or delayed during the return process. Once the return has been received, we will inspect it within 48 hours and then issue the refund or exchange.
Cards or art prints are rarely, if ever, damaged in transit but if it happens, please contact us at email@example.com for assistance.
Gift item returns are handled on a case-by-case basis depending on our production partner. If there is any issue with your t shirt, phone case, bag etc. please contact us within 3 business days at firstname.lastname@example.org so we may assist you.
Custom work and commission deposits are non-refundable as specified in the product listing or your commission agreement. In case of an issue with a custom printed order upon delivery, please contact us immediately at email@example.com so that we may remedy the situation as soon as possible. For commissions, please refer to your commission agreement for specific terms or contact us with any questions.